SHIPPING POLICY

At ISLA & LILY BOUTIQUE, we are committed to delivering your order as smoothly and transparently as possible. Below you will find all essential information regarding processing times, delivery estimates, and shipping conditions.

AVERAGE DELIVERY TIME

Processing Time

Once an order is placed, it is processed within 1–3 business days.

Orders placed on weekends or public holidays may require additional processing time.

Delivery Time

After processing, orders are dispatched and delivery typically takes 7–12 business days.

Please note that delivery times are estimates only and may vary due to factors outside our control, including customs processing, courier delays, public holidays, peak shopping periods, supplier processing times, or local delivery conditions.

PLACING AN ORDER

Ordering from ISLA & LILY BOUTIQUE is simple:

  • Select Your Product

    Choose your desired item and select the correct size, colour, or variant before adding it to your cart.

  • Proceed to Checkout

    Enter your shipping details accurately and review your order before continuing.

  • Shipping Confirmation

    All orders are shipped free of charge, unless stated otherwise during checkout.

  • Payment Method
    We offer secure, SSL-encrypted payment options, including:
    • Visa
    • Mastercard
    • American Express
    • PayPal
    • Apple Pay
    • Google Pay
  • Order Completion
    Once payment is completed, you will receive an order confirmation email.

SHIPPING COSTS

We are pleased to offer free shipping on all orders, with no minimum purchase required, unless stated otherwise during checkout.

Any applicable customs duties, GST, import charges, or other fees imposed by local authorities are the responsibility of the customer, unless explicitly stated otherwise.

SHIPPING & FULFILMENT

To maintain fair pricing and high product quality, orders may be fulfilled through our local or international logistics partners and shipped from local or overseas warehouses.

Orders may be shipped separately or in multiple packages depending on product availability, supplier location, and logistics flow. This helps us operate efficiently while keeping prices accessible.

IMPORTANT INFORMATION

Delivery timeframes are not guaranteed and are provided as estimates only.

We are not responsible for delays caused by customs clearance, courier disruptions, incorrect address details, failed delivery attempts, public holidays, or circumstances outside our control.

Please ensure your shipping information is accurate before completing your order to avoid delivery issues.

If an order cannot be delivered due to incorrect or incomplete shipping information provided by the customer, additional delivery fees or return costs may apply.

URGENT ORDERS

If you require urgent dispatch, please contact us before placing your order. While we cannot guarantee expedited delivery, our team will do their best to assist where possible.

support@islalilyboutique.com

CONTACT

If you have any questions regarding shipping or delivery, our customer service team is here to help:

support@islalilyboutique.com